CUSTOMER & TECHNICAL SUPPORT

Contact USI Support.

Get help with your USI alarms and smart door locks. Find product resources or contact our support team.

Product support

Need help with setup, troubleshooting, or a product issue? Send us the details.

Prefer email? Contact USI with your question and product model number.

For faster help: Have your model number and a brief description of the issue ready. Include a photo if it helps explain the problem.

How do I contact USI customer support?

Where can I find my product model number?

Look for the model number on your product label or packaging. Include it when contacting support so we can identify your product.

Where can I download my product manual?

Visit the Download Center and search by model number or product name.

How do I register my product or request warranty help?

Visit our Warranty & Claims page to review coverage or submit a warranty request. To register your product, use the product registration form.