Refund policy

Last Updated: 12/18/2025

Thank you for visiting UniversalSecurity.com (“we,” “us,” or “our”). Please read the following carefully as it explains important information about returns, refunds, and where to direct questions about your purchase.

1. Non-Transactional Website

UniversalSecurity.com is not a transactional or e-commerce website. We do not sell products or process orders directly. Any products you may have purchased were sold by an authorized retailer or third-party seller — such as major online marketplaces, home improvement stores, or other retail partners.

Because we are not the retailer of purchase:

  • We do not handle order placement, shipping, returns, refunds, or exchanges.

  • We do not have access to your order details, payment information, or purchase history.

  • We cannot issue refunds, replacements, or credits for items purchased through a retailer.

2. Retailer-Directed Returns & Refunds

If you need to request:

  • A return
  • A refund
  • An exchange
  • A cancellation
  • A missing or damaged shipment resolution

please contact the retailer where you purchased the product. Retailers typically have their own return/refund policies, procedures, and timeframes, which you can find on their respective websites or by contacting their customer service teams directly.

When contacting the retailer, be prepared to provide:

  • Order number
  • Purchase date
  • Item(s) purchased
  • Proof of purchase (receipt or confirmation email)

3. Product Support & Warranty

For product support such as troubleshooting, manuals, warranty registration, or warranty claims, please visit our official support center at: https://support.universalsecurity.com/

Our support center includes:

  • Frequently Asked Questions (FAQs)
  • Product Manuals
  • Warranty Registration & Claims Submission
  • Installation Guides

You can also submit a support request directly through the support portal if you need help with your product.